Customer Testimonials

Hello,I was interested in used Red Silverado outside for good 20 minutes or more salesman was outside as well and never ask me did I need help,I bought from here before ,but I guess the salesman is not interested in selling

⭐⭐⭐⭐⭐ I had an outstanding experience working with Gerald Blount at Swope Hyundai! Gerald went above and beyond to make the entire experience smooth, stress-free, and enjoyable. His professionalism, knowledge, and genuine commitment to customer satisfaction really stood out. He took the time to answer all my questions, made sure I understood everything throughout the process, and never made me feel pressured. It’s clear that Gerald takes pride in what he does and genuinely cares about his customers. Customer service like his is hard to find these days. If you’re looking for a vehicle at Swope Hyundai, I highly ... Read More

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Google - Nov 9, 2026

⭐⭐⭐⭐⭐ I had an outstanding experience working with Gerald Blount at Swope Hyundai! Gerald went above and beyond to make the entire experience smooth, stress-free, and enjoyable. His professionalism, knowledge, and genuine commitment to customer satisfaction really stood out. He took the time to answer all my questions, made sure I understood everything throughout the process, and never made me feel pressured. It’s clear that Gerald takes pride in what he does and genuinely cares about his customers. Customer service like his is hard to find these days. If you’re looking for a vehicle at Swope Hyundai, I highly recommend asking for Gerald Blount. He made the entire experience exceptional, and I’ll absolutely be recommending him to friends and family! Thank you, Gerald, for going above and beyond! I would also like to shoutout the sales manager Ryan who shares the same qualities as Gerald and had no issue stepping in when Gerald was unavailable! Swope Hyundai is one of one!

Amanda was wonderful! Have been doing business with Swope for years, their sales manager Ryan is great to deal with as well!

Alex was great! He was patient. It took me multiple days to make my decision, but he never wavered. We purchased a beautiful vehicle. Lexi was an excellent closer. She explained all of our choices and gave us a great deal.

⭐⭐⭐⭐⭐ **Outstanding Service at Swope Hyundai!** I want to give a huge thank-you to **Swope Hyundai and their service department** for their outstanding work handling the engine replacement on our Hyundai Santa Fe! What started as a major engine failure turned into a much better experience thanks to their professionalism, dedication, and willingness to help. The team worked through the warranty process, secured approval for a replacement engine, and navigated the challenges that come with such a significant repair. A special thank-you to **Nico and the entire service team** for their communication, patience, and attention throughout the process. It's refreshing ... Read More

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Google - Oct 21, 2026

⭐⭐⭐⭐⭐ **Outstanding Service at Swope Hyundai!** I want to give a huge thank-you to **Swope Hyundai and their service department** for their outstanding work handling the engine replacement on our Hyundai Santa Fe! What started as a major engine failure turned into a much better experience thanks to their professionalism, dedication, and willingness to help. The team worked through the warranty process, secured approval for a replacement engine, and navigated the challenges that come with such a significant repair. A special thank-you to **Nico and the entire service team** for their communication, patience, and attention throughout the process. It's refreshing to deal with a dealership that takes its customers and their concerns seriously. A major engine replacement is no small undertaking, and I genuinely appreciate the effort involved. **Thank you, Swope Hyundai, for taking care of our family vehicle. You've earned this five-star review!** ⭐⭐⭐⭐⭐

Logan was phenomenal to work with during our recent car purchasing process. He was very attentive to our unique needs in a family vehicle. He was very personable and made what could have been a stressful experience, a very pleasurable experience. Much appreciation Logan![

Salesman Josh Massey was very patient, answered all my questions, and spent a lot of time returning phone calls and texts. I could not ask for a better salesman! He was exceptional! If you are going to any Swope dealership in Elizabethtown Kentucky, ask for Josh Massey. He will take care of you!

Josh Massey is the best car salesman! He was so easy to work with, very personable, and so ready to help us in any way. Very knowledgeable about all aspects of my Santa Fe! Highly recommended! If you're buying a Hyundai, check out Swope and ask for Josh!

Always great service and insight for my vehicles. Alex and Lexi did a great job working with me for my trade in and new purchase.

Had a great experience with the team from Swope Hyundai! Alex, Lexie, and Takoda were awesome! We were able to get the car we wanted plus some extras for the price we wanted! Thank you!

Very grateful to the team at Swope Hyundai in Elizabethtown for their welcoming and professional 5-star service! Salesman Logan Franklin transformed the experience of buying a new vehicle -- which has become treacherous in some areas, as I found out to my shock in Lexington -- into one of ease and complete confidence. From the time he replied to my online query about a specific vehicle, he not only answered every question but explained every component and aspect in detail and worked to address all my requests. Sales manager Ryan Bratcher helped make the transaction completely seamless, and Business Manager ... Read More

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Google - Sep 25, 2026

Very grateful to the team at Swope Hyundai in Elizabethtown for their welcoming and professional 5-star service! Salesman Logan Franklin transformed the experience of buying a new vehicle -- which has become treacherous in some areas, as I found out to my shock in Lexington -- into one of ease and complete confidence. From the time he replied to my online query about a specific vehicle, he not only answered every question but explained every component and aspect in detail and worked to address all my requests. Sales manager Ryan Bratcher helped make the transaction completely seamless, and Business Manager Lexi Logsdon was informative and pleasant. There were absolutely no high-pressure or misleading tactics as I had encountered elsewhere, but rather the kind of customer service-oriented attention we all used to enjoy but now can only dream of in many places. Thank you so much to the Swope team, most especially Logan, and I recommend them to everyone shopping for vehicles.

Buying a new car is stressful but Adryan helped us find the car that fit our needs and our price. He took the time to show us several vehicles and made the process easy and fun. Hyundai had some Great deals and benefit packages that Lexi broke down and explained thoroughly, finding the perfect package to fit our budget. Thank you so much!

Broke Lewis helped and it was very painless experience

Great experience with Logan Franklin and Lexi, would buy here again!

I went in just wanting to look around and see if they had any certified pre-owned vehicles with good gas mileage because my Jeep was absolutely DRAINING me at the pump. Logan greeted me and immediately started helping me figure out what would actually work for me. Instead of just trying to sell me a vehicle, he asked what was important to me and what I was looking for. He showed me a couple of different options that fit my preferences and my budget, and he was transparent throughout the entire process. I never felt pressured or like I was ... Read More

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Google - Sep 12, 2026

I went in just wanting to look around and see if they had any certified pre-owned vehicles with good gas mileage because my Jeep was absolutely DRAINING me at the pump. Logan greeted me and immediately started helping me figure out what would actually work for me. Instead of just trying to sell me a vehicle, he asked what was important to me and what I was looking for. He showed me a couple of different options that fit my preferences and my budget, and he was transparent throughout the entire process. I never felt pressured or like I was being talked into something I didn't want. Long story short, I never imagined I'd be leaving with a BRAND NEW vehicle and somehow paying less than I was paying just to keep my paid-off Jeep! I'm extremely happy with my purchase, and even happier knowing I won't be spending nearly as much on gas anymore. Logan also noticed a minor chip in one of the panels before I left and immediately called to have it taken care of. That extra attention to detail really stood out to me. The service here is excellent! If gas prices are killing you too and you're looking to switch to something more fuel-efficient, definitely give them a chance. Ask for Logan, he'll take care of you!

Lexi and Brock were awesome!

Amanda and Junior took good care of me!

Great customer service

Great service!

Bought an Hyundai Tucson in 2024, no payment. Sales associate and sale was great. Service department was satisfactory until moved service teck from Nissan. Bring car in for oil change/tire rotation and told out of service warranty. Tucson is only 2 years old,less than 25000 miles. Had same issue at Nissan on new Sentra when same service tech was working there, no warranty.

Amanda was wonderful and junior is quite sweet! And handsome!!

Amanda Williams was amazing and so sweet to my sister and I!!!! 10000/10

Had to bring car back in for a recall repair. Love the atmosphere as well as the exceptional people

wonderful

Alex was great!

No pressure. Very good experience with Logan!

Michael and Lexi were excellent with my son purchasing his FIRST vehicle.

Hides cigarette smoke with chemicals that lasts days…but smoke doesn’t dissipate as rapidly. Folds car fax and puts in glovebox without forthcoming that an accident had occurred. A bit shady sales practices.

Very friendly, quick and excellent customer service

Great service very helpful and friendly 🙂

Always friendly, fast service, and honest!

Had am issue with a drain plug crush washer but the setvice dept fit me in took cate up it .great service

Nico always giving me a full explanation of my service before they start it. I really appreciate with his expertise and kindness.

Absolutely wonderful people! It was a very nice relaxing enjoyable experience!

John is awesome and super nice!

Outstanding team lead by my advisor Nico!!

Great service, as usual.

Adryan was AMAZING! Personable and you can definitely tell he genuinely cares! Wonderful!

Quick and great service. John was awesome

Nico is ALWAYS a pleasure to work with! He was professional, very honest and helpful in his delivery and recommendations. He makes the exchange enjoyable every time I’ve come!

Junior did a great job, was very thorough and kind!

Fast and courteous

In and out quickly and on time. Great experience!

Nico did a great job. He is very nice.

My first service in Kentucky and much better attention and speed than in Orlando Florida

My brand new car had damage on the bumper in three places that were not disclosed. I need this fixed asap *they were able to clip the bumper back in and paint the scuff( (although not blended), but weren’t able to fully pop corner dent at all….

Had an issue and took my vehicle in. Told them there was also another issue with vibrations during breaking. Had to wait for them to fix the first problem. Once they said they had that fixed, they were going to address the breaking issue. Called a few days later and they hadn't even started.And told me that there was a noise coming from the engine, which is what they had fixed. They gave me lies about how they didn't hear the noise before because the engine was warm... Although it had been sitting for days. Terrible communication ... Read More

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Google - Aug 6, 2026

Had an issue and took my vehicle in. Told them there was also another issue with vibrations during breaking. Had to wait for them to fix the first problem. Once they said they had that fixed, they were going to address the breaking issue. Called a few days later and they hadn't even started.And told me that there was a noise coming from the engine, which is what they had fixed. They gave me lies about how they didn't hear the noise before because the engine was warm... Although it had been sitting for days. Terrible communication from the service manager. And when I explained that the problems were not resolved after spending $3600, their solution was bring it back in. I guess they hadn't taken enough money from me yet.

This review is specifically for the service department and advisors—not sales. My experience with sales has been excellent. Michael and Brock both get 5 stars. I purchased a 2026 Palisade Calligraphy three weeks ago with an active recall (air flaps), which was supposedly fixed before purchase. However, the check engine light came on the same day, and we scheduled a repair for the following Friday. I also discovered scratches on the grille and bumper; sales handled this quickly, and service admitted fault, likely from the recall work. This kind of damage should not happen. At that point, I already had two ... Read More

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Google - Jun 29, 2026

This review is specifically for the service department and advisors—not sales. My experience with sales has been excellent. Michael and Brock both get 5 stars. I purchased a 2026 Palisade Calligraphy three weeks ago with an active recall (air flaps), which was supposedly fixed before purchase. However, the check engine light came on the same day, and we scheduled a repair for the following Friday. I also discovered scratches on the grille and bumper; sales handled this quickly, and service admitted fault, likely from the recall work. This kind of damage should not happen. At that point, I already had two issues within the first day. At my next appointment, I waited 3 hours for diagnostics with no updates, only to find out from the technician—by chance—that he wasn’t even told I was waiting. He said he would have prioritized it otherwise. The fix required replacing the entire air flap system and ordering parts. Two weeks later, the AC stopped working. Michael again stepped in and got me scheduled immediately for 8 am, even setting me up with a loaner. However, the service department didn’t update me until 4:30 pm, only to say nothing was wrong when they drove it. They claimed it might be due to the AC being on “auto,” but the air was blowing hot regardless of settings. When I picked up the car, the issue was still present. The advisor refused to go for a quick drive to see the problem because he was leaving soon. I asked if he would at least come look at it and feel the air, he did, admitted that yes, it was in fact hot air and to leave the car with him for them to look at it Monday morning. On Monday, I received a call—not about the AC, but asking if I wanted to fix the bumper and air flaps. When I asked about the AC, I was incorrectly told (again) that “auto shutoff” affects cooling. I had to explain the issue all over again, only to be told to bring the car back—despite it STILL BEING ON THEIR LOT and was mistakenly marked as picked up. Overall, the service department has been disorganized and frustrating to deal with and the manager is almost impossible to get ahold of. I highly recommend the sales team, but not the service department.

Salesmen are wonderful and very helpful. Service department is an absolute joke. We’ve had several instances where their customer service and ability to handle issues has been absolutely awful.

Horrible service from the very start. The staff member, Josh Massey, I dealt with did not even know basic leasing versus financing options. Instead of trying to help, they chose to argue and actively tried to make me feel dumb. When challenged, he got up very quickly and walked away. This establishment is completely unprofessional, absolutely not customer-friendly or military-friendly. Safe yourself the headache and take your business elsewhere.

I want to start this review off first by saying thank you to Tony and Jennifer for assisting with my frustrations yesterday. I also want to say as a former dedicated employee, doing things the R.I.T.E way was something we stood by as a family of dealerships and the last 2 months of my vehicle being in the shop have not remotely met that motto. Late March, I had brought my car in for some under the hood damage repairs. I had worked with Lacey on the quote, drop off, and a lot of waiting due to parts ... Read More

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Google - May 22, 2026

I want to start this review off first by saying thank you to Tony and Jennifer for assisting with my frustrations yesterday. I also want to say as a former dedicated employee, doing things the R.I.T.E way was something we stood by as a family of dealerships and the last 2 months of my vehicle being in the shop have not remotely met that motto. Late March, I had brought my car in for some under the hood damage repairs. I had worked with Lacey on the quote, drop off, and a lot of waiting due to parts being on back order. I had asked about the possibility of a loaner vehicle and was told that I needed to pay the entire amount of the bill up front to be able to get one. I do not have several thousand dollars to just hand out, so I inevitably had to reach out to Enterprise for assistance. I got my vehicle back today (nearly 2 months later) and nearly $1,800 more poor than I already was. Along of that original statement of not being allowed a dealership loaner, my insurance company had already came out and distributed their funds (less my deductible) as of April 14th, and was never told anything further about a possibility of having a dealership vehicle to drive until I asked about it again and was simply “added to the list.” By May 5th my parts had arrived and an appointment was made for the 7th to get the work done. However, that same appointment was then cancelled. When I asked why, the response was a generic “Shes making appointments on the schedule for cars we already have here.” HELLO??? My insurance rep has been notified around that time that the shop was at capacity and the only tech there who can do the work was not in that day; unsure when I could get in. More frustrations were expressed and more waiting resumed. Fast forward to May 21st, my vehicle is finally complete and ready to go. I get a phone call soon after and suddenly I was told that I not only had to pay my deductible, but an additional $1,xxx due to “extra work that had been done based on the invoice.” Meaning, the typical recommended work you see (and I decline) on every shop visit (brakes, rotors, engine air, cabin air filter, emission cleaning, etc) this was not approved by me, nor has it been any of the other times I’ve visited the shop as I simply can not afford it. We continued to argue back and forth for what felt like 20 mins, accusations of “yes you did approve it”, “there’s nothing we can do it’s already done.” Next came the attempt to get me to do financing on their screw up, which I declined. I then explained that this situation feels personal and much like a slap in the face after everything I’ve done and contributed, repeat business, and dedication to the Dealership itself. I then saw that the issue was going nowhere, I reached out to trusted upper management. Once files were reviewed, I had certainly not approved any of the extra work to be done. All in all I was not a fan of this whole experience; minus a portion of the wait time due to uncontrollable delivery factors and such. I am thankful the situation is finally resolved. My repeat referrals and business is highly questionable at this point.

I normally have a decent experience there, but recently I took my vehicle in for service. This one star review is specifically for Nico and the service team for being incredibly dishonest and not thorough with their evaluation. I had someone bump the front radar of my 2024 Palisade while I was parked -- I was not there when it happened, but it was a slight blemish. The radar still worked but needed calibration. I told this to Nico who wouldn't look me in the eye, was dismissive, and basically told me because there was any sign of physical damage, ... Read More

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Google - Apr 4, 2026

I normally have a decent experience there, but recently I took my vehicle in for service. This one star review is specifically for Nico and the service team for being incredibly dishonest and not thorough with their evaluation. I had someone bump the front radar of my 2024 Palisade while I was parked -- I was not there when it happened, but it was a slight blemish. The radar still worked but needed calibration. I told this to Nico who wouldn't look me in the eye, was dismissive, and basically told me because there was any sign of physical damage, it would likely have to be replaced. This is not true, but probably one of the normal scams that dealerships pull. After taking 7 hours to finish a few recalls which Nico would not explain, he just said "software updates", he called me and said it would be $2600 to replace the bumper bar and sensor. He gave me almost no details, could not answer if the sensor itself was physically damaged until I asked him specifically 3 times, and did not even offer to have the team evaluate the calibration of the sensor. He is the perfect example of a dishonest, horrible employee and the service team does not care about you. The woman inside who I paid my $200 evaluation fee for (free at Caliber Collision by the way, Hyundai is truly scam central) was very kind and seemed like she valued humans and didn't see them as walking money bags like Nico. Do NOT take your car to Hyundai for any repairs or service unless it is covered for free or there are no other options nearby. They only peddle in scams and profiteering. 0/5.

This dealership was a complete disappointment; I thought they’d be honest n fair based on all the suspicious 5 star reviews. frustrating & misleading experience from start to targeted finish. They advertised a vehicle but would not even allow me to see or test drive it, which raises serious concerns right away. That alone feels like false advertising. I also asked about their 3-day customer satisfaction window, and instead of honoring what was advertised, I was deliberately denied. Policies shouldn’t magically disappear when a customer tries to use them. On top of that, I had a second independent inspection ... Read More

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Google - Apr 2, 2026

This dealership was a complete disappointment; I thought they’d be honest n fair based on all the suspicious 5 star reviews. frustrating & misleading experience from start to targeted finish. They advertised a vehicle but would not even allow me to see or test drive it, which raises serious concerns right away. That alone feels like false advertising. I also asked about their 3-day customer satisfaction window, and instead of honoring what was advertised, I was deliberately denied. Policies shouldn’t magically disappear when a customer tries to use them. On top of that, I had a second independent inspection done on a vehicle they claimed was certified—and it absolutely did not meet that standard. If I hadn’t taken that extra step, I could have been stuck with a bad deal. This place lacks transparency and does not stand behind what they promote with disception. It feels like they are more focused on pushing deals than being honest with customers. Do yourself a favor and go somewhere else. Verify everything, and don’t take their word at face value. Truelly unethical and I was told by -Ryan the shady sales manager- I better delete this review or they wouldn’t work with honoring their commitment, I’m escalating this situation to the proper agencies.

Ridiculous labor fee for services, only go here if absolutely necessary.

Just bought a car now wont start. Oops stay away!!! God forbid you have to depend on your new car that won't start.Cant make it to work.Thanks Oxmoor Hyundai. Be careful before you spend thousands

Had a wonderful experience buying my car from this dealership, Brock and Ryan were awesome. However, disappointed in the customer service I experienced at my first maintenance appointment getting my vehicle serviced. Was not spoken to well when checking in and asking for a specific thing I’d like for my car, got a rude response that wasn’t necessary. Hopeful for better in the future

Swope Hyundai is a joke. They sold me a 2018 Hyundai Tucson with an oil issue that needs a new engine. I started having issues with my car right after getting it and I was told to “top off my oil”. I talked to the General Manager one time and he pawned me off on the service department. I have been calling the General Manager since May and he will not return my calls now to address this issue.

Warranty is a joke to this company do not buy from here. If you bring a vehicle in they will find a way out of honoring the warranty. Engine threw a rod and now its no good. They then tried to charge for a diagnostic test for simply bringing it in for a warranty check. Which I have never seen any dealership that charges to see of the warranty will cover it. Crooked company stay away at all costs.

terrible car lot, sold a junky jeep and instead of inspecting it and fixing the problems wrong with it even though we have a warranty they choose to let it sit there and claim they inspected it and there’s no issues - somehow we still have to pay for them to inspect the vehicle that they know is junky

Took my vehicle for a paint repair. They told me that the car was “undriveable” and had several major issues that would cost $2000 to repair, and it would not be safe to drive without getting everything fixed… I took my car to my local mechanic, and he told me that none of these issues existed, but the brake pads could be replaced for just $137. Will have a hard time trusting this dealership again. 🙁 On the bright side, if you are looking for a trustworthy, fairly priced car mechanic in Etown, I cannot praise John Ray and Sons enough! 🙂 edit: Nicole ... Read More

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Google - Dec 18, 2024

Took my vehicle for a paint repair. They told me that the car was “undriveable” and had several major issues that would cost $2000 to repair, and it would not be safe to drive without getting everything fixed… I took my car to my local mechanic, and he told me that none of these issues existed, but the brake pads could be replaced for just $137. Will have a hard time trusting this dealership again. 🙁 On the bright side, if you are looking for a trustworthy, fairly priced car mechanic in Etown, I cannot praise John Ray and Sons enough! 🙂 edit: Nicole from Swope Hyundai called me and apologized for what happened, which I appreciated. They gave me a free brake check.

I had been looking at the Santa Cruz for months and knew exactly what I wanted making that crystal clear to the salesman not 5 minutes of talking to this crook he told me they'd have to bring the car in and that the exact car i built on Hyundai's website would be $6,000 more than what Hyundai wanted for it. Tried to tell me I had $8,000 in add on's of coarse that's only after running it through their parts department for a HEALTHY mark up. If you do what I did get out of there as quickly ... Read More

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Google - Nov 25, 2024

I had been looking at the Santa Cruz for months and knew exactly what I wanted making that crystal clear to the salesman not 5 minutes of talking to this crook he told me they'd have to bring the car in and that the exact car i built on Hyundai's website would be $6,000 more than what Hyundai wanted for it. Tried to tell me I had $8,000 in add on's of coarse that's only after running it through their parts department for a HEALTHY mark up. If you do what I did get out of there as quickly as possible, and save yourself $8,000. Lmao! A week later I get some wannabe salesman to text me asking what they could do to get me into that car I'd been wanting. I explained they did plenty by making me go somewhere else. Of coarse there lies the problem it couldn't possibly be their problem so no need to fix their sales approach, so I say keep doing you and hopefully I'll see an empty lot and for lease sign soon... You are incorrect. The poor fella had given me a "that's $,8000 in add ons" on top of the vehicle he had to "bring in" he had the car at $52,000. I told him I was headed to another Hyundai dealer where I promptly drove off in the exact car with the exact options I wanted for $46,000 before a very fair agreement on my trade. I get ya gotta make money but some individuals could learn it doesn't have to be all in 1 day on 1 dude. Your response further solidifies my distrust for your establishment and I stand behind my words.

The only reason I started going here is because I got free oil changes and tire rotations, plus I have a carshield, and this is the closest that handled the issues I was having. Other than that, I wouldn't recommend them. Last week was the last free one, which is the reason I'm posting now. I didn't want to post before due to the fact I don't trust them and figured they would sabotage my vehicle. I could handle them being pushy by telling me several things needed to be done to my vehicle when, in ... Read More

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Google - Oct 22, 2024

The only reason I started going here is because I got free oil changes and tire rotations, plus I have a carshield, and this is the closest that handled the issues I was having. Other than that, I wouldn't recommend them. Last week was the last free one, which is the reason I'm posting now. I didn't want to post before due to the fact I don't trust them and figured they would sabotage my vehicle. I could handle them being pushy by telling me several things needed to be done to my vehicle when, in fact, I knew I it didn't. All they wanted was money. They could have cared less about customer satisfaction. Just a couple of examples, they told me I needed a cabin air filter and another filter ( can't recall the name), but 2 weeks prior to this, I had those filters changed at Valvoline. I asked to see the filters, and he said no one was allowed on the shop floor. Then I asked, "Bring them in here to the desk," then he declined. Another example I was told is that I needed breaks and rotors. Which I declined due to the fact I didn't trust them. As soon as I left there, I went to Meineke and asked for a free break inspection, which they did. I was brought out on their shop floor, and they showed me my brake pads and rotors. They were in good condition and I didn't need new ones at this time. I called Hyundai once I left there and told Lacey in the service office, and her response to me was oh. I asked her if I could speak to the manager, and she gave me the run around, and then my call was dropped. I thought, ok, I will bring this up later, again, trust issues with them. Another issue I was having with my SUV was that it needed work done thru carshield, so I had to take it there. The issue was resolved not thru carshield, but with the factory recall my SUV had. The issue was fixed, so I thought. A month later, same issue, so I had to take it back here. Apparently, there was a two-step process in fixing the problem, but they never told me to be aware of. The issue was fixed by the two-step process. Once I left there I went to do some shopping. After walking out of the store, I noticed my SUV was leaking from underneath, and I saw pieces from under my vehicle hanging down on the passenger side. It was my windshield wiper fluid that was leaking after i investigated the leak. I took videos of the leak and damage then took back to Hyundai. Spoke to the manager there, and he said they busy they couldn't get it in, but send him the videos, and he would discuss it the next morning with the team during their meeting and get back with me. Guess what, that never happened. I called and was told to bring it in they would check it out. So I did. They told me there was nothing they could do unless I agree to pay for it. I told him they broke it they should fix it. There was no leak when it arrived to get worked. I've called back a few times and keep getting lied to about them fixing it. During this last oil change they told me I had a leak from the windshield wiper fluid area. I said yes, you guys broke it and damaged under the vehicle during the last visit. I asked when it was going to get fixed and she said they would call me for another appointment once she talked to someone about the issue. A week tomorrow and still no phone call to fix what they broke in their shop. The ones I've delt with were liars and unprofessional. Not saying everyone out there is bad but you can pull up my account and see who all worked on my SUV and who I delt with. It's a shame that you won't correct the issues that your facility caused. It's still not fixed after months of bringing it to your attention. I DON'T RECOMMEND THIS PLACE!!! This is just a few of things that has happened. Very unsatisfied customer here.

Absolutely terrible service. My advisor barely communicated with me through the whole process. The dealership did not have the part that was required to fix my vehicle and I was without My car for four days and no loaner was offered or available. When I went into get my car, the advisor was not even present to go over the charges. The advisor also said after telling me that they didn’t have the part that he would check later that day only the next day to tell me that the parts come in before they get there in the ... Read More

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Google - Sep 6, 2024

Absolutely terrible service. My advisor barely communicated with me through the whole process. The dealership did not have the part that was required to fix my vehicle and I was without My car for four days and no loaner was offered or available. When I went into get my car, the advisor was not even present to go over the charges. The advisor also said after telling me that they didn’t have the part that he would check later that day only the next day to tell me that the parts come in before they get there in the morning, which made absolutely no sense. How could you get there in the morning. they also tried to charge me an oil change to see if that would fix the problem only later to be told that it didn’t fix the problem, but they were still going to charge me for the oil change. So I was basically going to pay for an oil change that was experimental. If you ever choose an advisor at Swope Hyundai E-Town, Kentucky, do not choose Junior. He is absolutely terrible.

Our vehicle was dropped off for a moonroof leak. The vehicle sat for over 2 weeks before we heard anything. After receiving information about the vehicle it was dropped off at a very questionable 3rd party glass repair. After more than a month the vehicle was returned with pins missing from the headliner, items missing from the vehicle. The dealership didn’t clean the vehicle or even inspect it to make sure the work done by the 3rd party was even quality. The staff apologized, but really didn’t seem to care.

This service department is a joke. My husband and I paid out of pocket for a complete engine replacement done in Feb/March. Absolutely no communication, my phone calls weren't returned until days later if at all, even after leaving messages. My car was in the shop for a month and I was never offered a loaner vehicle even after asking about one. My husband lost a month worth of wages over this as we only have the one vehicle. When we went to get the car we found out that they broke off our hood latch and the ... Read More

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Google - May 31, 2024

This service department is a joke. My husband and I paid out of pocket for a complete engine replacement done in Feb/March. Absolutely no communication, my phone calls weren't returned until days later if at all, even after leaving messages. My car was in the shop for a month and I was never offered a loaner vehicle even after asking about one. My husband lost a month worth of wages over this as we only have the one vehicle. When we went to get the car we found out that they broke off our hood latch and the service advisor tried to convince us that my husband told them it had been that way when we brought the car in. My battery that was less than a year old was dead and wouldn't hold a charge, they had no idea why. I brought our car back a couple days ago for an oil change and for them to check over the engine as I am now having issues with the whole front end shaking upon accelerating. After being there for 2.5 hours (with both of my children mind you) I was told they would need to keep my car over night because they didn't know why the shaking was happening. I asked for a loaner vehicle and they said they did not have one so I told them I was not leaving without my vehicle or a loaner. After another hour and a half of waiting, someone finally came out to tell me the shaking had nothing to do with the engine repair and that I needed two new axels and that would cost at least $2000. After being there for a total of 4 hours with my kids, I paid $234 for an oil change and new air filters and was told to find another shop to do the axel replacement as they could not help me with the price. Their printer was "broken" and I was not provided a receipt for the oil change until I called the next day and asked for one to be emailed to me. When I got into my vehicle to leave I realized my seat was reclined farther than it was before and when I reached to lean it up I found the side panel at the bottom of my drivers seat where the buttons are to recline has been broken off and is just hanging there for who knows why. My seat won't go up anymore and I'm stuck leaning forward to sit up fully while driving.

Vehicle was purchased over New Years weekend. Overall, I’m not impressed. The salesman was good, but the rest of our experience was terrible. We spent 8 hrs at the dealership, of which 3 hours was just waiting on the finance person to do the paperwork and another hour with the finance person to complete the paperwork. We specifically stated that the vehicle needed to be registered in NC as we were helping my Son and Daughter-in-Law with the purchase and that is where they live and where the vehicle needs to be registered. After redoing the paperwork three times the finance ... Read More

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Google - Apr 2, 2024

Vehicle was purchased over New Years weekend. Overall, I’m not impressed. The salesman was good, but the rest of our experience was terrible. We spent 8 hrs at the dealership, of which 3 hours was just waiting on the finance person to do the paperwork and another hour with the finance person to complete the paperwork. We specifically stated that the vehicle needed to be registered in NC as we were helping my Son and Daughter-in-Law with the purchase and that is where they live and where the vehicle needs to be registered. After redoing the paperwork three times the finance person said the vehicle would be registered in NC. After about 50 days with no license plate and the Temp Tag about to expire, we contacted Swope and asked where the plate was and they said it will be at the NC address within the week. Well they sent another Temp Tag, not the actual plate. On 1 Apr (over 3 months after the vehicle purchase) my son received a License Plate…Registered in KY not NC as requested. Now my son has to fight NC to get it all straightened out and hopefully not have to pay all the registration fees all over again. I will never buy another vehicle from Swope!

Don’t know why I even bought a warranty if I have to pull it out every time I need something done to my car because they claim it isn’t covered. Did I mention they had my car for NINE MONTHS?! I told them multiple times something was wrong and I ended up on the side of the Bluegrass Parkway with my engine on fire because they wouldn’t listen to me!!!! 3 months before they would return my calls!!!! Steer clear of this place! And if you have any service work done, be sure to know your warranty front ... Read More

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Google - Mar 26, 2024

Don’t know why I even bought a warranty if I have to pull it out every time I need something done to my car because they claim it isn’t covered. Did I mention they had my car for NINE MONTHS?! I told them multiple times something was wrong and I ended up on the side of the Bluegrass Parkway with my engine on fire because they wouldn’t listen to me!!!! 3 months before they would return my calls!!!! Steer clear of this place! And if you have any service work done, be sure to know your warranty front to back and keep it in your back pocket! Because they’ll still try to argue with you over it! Did I mention they wrecked my car TWICE and had the audacity to put it back together with zip ties … and didn’t tell me until I questioned them…

My wife and I have bought 3 car’s from the Swope dealerships. The sells staff and finance process is top notch. BUT… beware of the service departments after the free service is over. Swope operates with a no holds barred take the customer to the cleaners service department. They will flat out lie about your vehicles needs instead of a “everything thing it needs and nothing it don’t” ethical way of treating their customers. Swope Ford said my truck needed almost $2000 worth of repairs and Mr Transmission fix it under $500. Swope Toyota tried to sell alignment to a car ... Read More

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Google - Mar 16, 2024

My wife and I have bought 3 car’s from the Swope dealerships. The sells staff and finance process is top notch. BUT… beware of the service departments after the free service is over. Swope operates with a no holds barred take the customer to the cleaners service department. They will flat out lie about your vehicles needs instead of a “everything thing it needs and nothing it don’t” ethical way of treating their customers. Swope Ford said my truck needed almost $2000 worth of repairs and Mr Transmission fix it under $500. Swope Toyota tried to sell alignment to a car with no tire wear or handling issues. They did an oil change & rotation and my car felt the wheels were going to fall off right afterwards. Coincidence? I think not. Swope Hyundai is the worst of all. Their service writer didn’t even know how the transmission on hybrid is serviced when I requested it to be done. He just deflected on trying to sell cabin filter and windshield wipers. So, if you’re looking for an affordable awesome quality cars. Buy a Hyundai as the sells staff and experience is great. But keep your hand on your wallet when it comes to the service department.

My experience with this dealership to service my engine that died was absolutely horrible. My 2018 Tuscon engine died at 75k miles. I was the original owner and took great care of my car so I thought for sure it would be covered under their “great” warranty. NOPE, after the dealership had my car for 6 weeks I was told Hyundai denied replacing the engine under warranty. I was devastated. Then I was told I couldn’t dispute it. Then when I requested a copy of the full report…crickets. I kept getting the run around. Then calls and texts were never ... Read More

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Google - Mar 16, 2024

My experience with this dealership to service my engine that died was absolutely horrible. My 2018 Tuscon engine died at 75k miles. I was the original owner and took great care of my car so I thought for sure it would be covered under their “great” warranty. NOPE, after the dealership had my car for 6 weeks I was told Hyundai denied replacing the engine under warranty. I was devastated. Then I was told I couldn’t dispute it. Then when I requested a copy of the full report…crickets. I kept getting the run around. Then calls and texts were never returned. I felt so helpless and upset. You get what you pay for and I will NEVER BUY A HYUNDAI AGAIN!!!

I am extremely disappointment in this service department. First of all Junior was helping me with an oil consumption test, then he got sick and two other people helped in his absence who assured me they were working with Hyundai to get my vehicle taken care of. I was told one thing by this dealership and another from Hyundai Corporate. I feel that Swope took advantage of me being a woman and charged me for things they knew would not make a difference. At the end, I was told Hyundai denied my claim because I was over the mileage. Yet, ... Read More

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DealerRater - Feb 15, 2024

I am extremely disappointment in this service department. First of all Junior was helping me with an oil consumption test, then he got sick and two other people helped in his absence who assured me they were working with Hyundai to get my vehicle taken care of. I was told one thing by this dealership and another from Hyundai Corporate. I feel that Swope took advantage of me being a woman and charged me for things they knew would not make a difference. At the end, I was told Hyundai denied my claim because I was over the mileage. Yet, when I made my first appointment, I was under the mileage and told them by the time of my appointment date, I would be over. So they knew that. Then the icing on the cake was when my son put a bad review on againsts them, I received a call from Monday, who first of all asked if I would have him take it down. Then she said, if I can get this taken care of for you, will you ask him. I told her if they made it right, I was sure he would take it down. She told me she would be in touch. A week later, I messaged and told her I was disappointed that I hadn't heard anything. That was a week ago ... so, two weeks and still crickets! I would not recommend them to anyone!

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Tricking older people into spending hundreds of dollars knowing it won’t help them at all. They will leave out problems if they are under warranty and just wait for them to break completely. Which is why you always find out about tons of problems right after your warranty is up. I wouldn’t recommend ANY Swope dealership.

This has been one of the most regrettable buying experiences I've had in my life. Aside from the salesman, Brock, who was very courteous and professional, service ends there. The finance manager was disingenuously pleasant until I told her 'no' on back end warranties, then she was downright nasty– flew through policies and perks because she wasn't making money on the backend deal. I was rushed to the door and told to come back for my complimentary service when I needed it. So I tried. If swope answered phones/ messages I would have known you'd turn me ... Read More

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Google - Jan 12, 2024

This has been one of the most regrettable buying experiences I've had in my life. Aside from the salesman, Brock, who was very courteous and professional, service ends there. The finance manager was disingenuously pleasant until I told her 'no' on back end warranties, then she was downright nasty– flew through policies and perks because she wasn't making money on the backend deal. I was rushed to the door and told to come back for my complimentary service when I needed it. So I tried. If swope answered phones/ messages I would have known you'd turn me away at the door for being ten minutes late before I drove out from Lexington. I get that your mechanics want to go home but any decent business would accommodate. Valvoline across the road took care of it for me before 5pm too (when you close.) Buyer beware.

Hyundai/Kia have always been synonymous with trash and for good reason. We are talking about the vehicles that can spontaneously catch fire just sitting in your driveway (Google it). I currently own a 2017 Hyundai Santa Fe with 68,000 miles on it. It already has a major oil leak coming from the Oil Pressure Sensor Switch that "America's Best Warranty" doesn't want to cover. This has become a known issue on this motor. It's a $10 part that the dealership quoted $2,100 to repair (lots of labor) on a car that isn't even paid off yet. Before ... Read More

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Google - Nov 17, 2023

Hyundai/Kia have always been synonymous with trash and for good reason. We are talking about the vehicles that can spontaneously catch fire just sitting in your driveway (Google it). I currently own a 2017 Hyundai Santa Fe with 68,000 miles on it. It already has a major oil leak coming from the Oil Pressure Sensor Switch that "America's Best Warranty" doesn't want to cover. This has become a known issue on this motor. It's a $10 part that the dealership quoted $2,100 to repair (lots of labor) on a car that isn't even paid off yet. Before I owned this Santa Fe, I had a 2011 Sonata that the motor completely seized up on! It had something to do with the factories taking shortcuts when assembling the engines. Hyundai did replace that motor free of charge, but the car never ran right after that (it would randomly stall as you were driving down the road). It's the constant cutting of corners that makes these vehicles a headache and rip-off to own. Hyundai has fooled me twice, so the second one is on me. There won't be a third.

Lexi was the only competent person in the sales department. They don't return calls and you need to stay on them. They told me I'd get a second key for the car. That took about 9 months. When they finally programmed the new key, they deleted the old key programming so I had to hurry back to the shop before they closed to get it fixed. The supervisor made it work, but the overall car buying experience was the worst ice ever experienced for a new car

If i could leave no stars i certainly would!! The worst place to buy a car from!! Service department doesnt know what their doing, constantly telling you the same thing and nothing ever gets fixed!! Had my car about a week and had to have a new transmission put in, and the trouble continued from there now having to get a new motor!! I will never buy from Swope again!!

We fought with the parts Dept for weeks to get our new 2022 vehicle fixed. The parts Dept degraded us, the ownership degraded us, the loyalty to the employees outweighed the vehicle defects. Thankfully Hyundai demanded results. The repair and parts Dept is the WORST!!!! I will never work with them again unless corporate Hyundai forces them to do work. Out of spite, they left the fuse box on the drive train. If I would have been in country I would have verified their work. NEVER USE!!!! JRneeds fired!

At the start of the pandemic I had a trade in Hyundai Elantra Touring. When I arrived they had only one vehicle to choose from and no sales people except the Sales Manager. I wanted to test drive a couple of vehicles and essentially got forced into the Accent I am currently driving. I'm tall and have back issues. I vehicle one has to essentially crawl into, is not a good vehicle for me. The Accent is short and lower riding than I wanted. With no test drives and no choices I went ahead with the sale because I ... Read More

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Google - Jan 1, 2023

At the start of the pandemic I had a trade in Hyundai Elantra Touring. When I arrived they had only one vehicle to choose from and no sales people except the Sales Manager. I wanted to test drive a couple of vehicles and essentially got forced into the Accent I am currently driving. I'm tall and have back issues. I vehicle one has to essentially crawl into, is not a good vehicle for me. The Accent is short and lower riding than I wanted. With no test drives and no choices I went ahead with the sale because I needed a vehicle badly. It would take a hell of a lot for me to want to willingly work with Swope again for any vehicle.

Too much upselling of service. Charges for simple replacement of wiper blade out of line with the time required.

I went looking to see a G90 Genesis and there are none on the lot..they have nice G80's but not what I am wanting..

Totally wasted my time with a bogus deal. Absolutely avoid at all costs. Wasted 2 hours driving there and back from Louisville. Bait and switch comes to mind with this dealership. I was there yesterday afternoon.

felt really disrespected

Salesman was rude and arrogant

Service took much longer than expected. Communication is not existent and when the customer tried to call, he often got no answer or left a message that was never returned. Needed part seems to be installed correctly

Had a bad experience with a service center and went there for relief. The service department was supposed to clean and detail the engine bay as well as replace the cabin air filter. When i went to pick the vehicle up after being notified the work was completed i looked the car over. They had done absolutely nothing not even rinsed it off but charged over 300. The manager of the salea department looked it over taking pictures and agreeing with me. Then took it upon himself to send my vehicle to be completely detailed. His name was Ray amd he ... Read More

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Google - Jun 19, 2019

Had a bad experience with a service center and went there for relief. The service department was supposed to clean and detail the engine bay as well as replace the cabin air filter. When i went to pick the vehicle up after being notified the work was completed i looked the car over. They had done absolutely nothing not even rinsed it off but charged over 300. The manager of the salea department looked it over taking pictures and agreeing with me. Then took it upon himself to send my vehicle to be completely detailed. His name was Ray amd he was very helpful. As far as the service department i would not only question the quality of their work but id the work waa even done at all. Negative stars for service department. 5 for sales.

Great place to go! Ask for nina only she'll make sure you're taken care of. Her attitude and personality is award winning. Really made the whole car buying experience amazing.

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